Yes, you can provide feedback any time by contacting us by telephone, email, fax or you can complete an online query form.
We will also mail with the medical report form, a short 5 minute feedback survey of your experience of the service. We would appreciate if you could e-mail, post or fax us the completed survey with your feedback. This will help to determine whether we are providing you a good value service and also inform us on how we can continuously improve our service.
You can contact us by telephone, email, fax or you can complete an online query form:
Telephone 1800 477 246
Facsimile 1800 477 245
Email contact@gps2.com.au
Website www.gps2.com.au.
Information about our service can also be obtained from ReturnToWorkSA or your Insurer/Claims Agent.
Yes. You can charge in accordance with item code WMG24 under the SA Government Gazetted fee schedule 1B for the time taken in your telephone discussion with the GPS2 Specialist.
We will make every effort to arrange a telephone booking between yourself and the Specialist to take place within 3 business days of the appointment. Should this not be possible, it may be possible to arrange a telephone discussion with the Specialist to occur at your next patient consultation appointment. If you would like to do this, you will need to contact us to see if we can arrange this with the Specialist. If it is possible, you can charge for a long consultation fee to incorporate the telephone call.
If you wish to participate in a telemedicine or telehealth consultation, you may also be able to charge this under item code 02126.
Our service is purely assessment and advisory only. We do not offer or provide treatment services.
It is up to the Specialist in question if they choose to enter into a treating specialist arrangement with you. You would need to be discuss this with the Specialist involved in relation to whether he/she agrees to provide treatment support.
Yes, you can use our service for this purpose.
Yes, as our service evolves and demand increases we will be able to add new Specialists as well as new Specialities to our network. We will keep you informed via regular communications and will regularly updated on our website.
Presently, our online service enables you to access the referral form and our resource library.
If you wish to access our Specialist Directory, you will need to contact us and we shall email or post you a copy.
No, they do not. The consultation summary is only sent to you, the treating doctor. It is up to you if you wish to provide a copy of the consultation summary to your patient and it is up to your patient in consultation with you if they wish to provide a copy of the consultation summary to their Insurer/case manager, employer or any other party.
We will do our best to arrange an appointment with the nominated specialist to occur within 10 business days of the referral. If we cannot help with the request, we will advise you promptly.
Once the appointment is made, an appointment letter will be forwarded to you and your patient within 2 business days (and the Insurer when they are the referrer).
On average you will receive your consultation summary within 5 business days of the appointment. Whilst the Specialist will try to contact you as soon as practicable and/or acquire any necessary medical information as quickly as possible, sometimes it is outside our control and it may take a little longer to complete the consultation summary. We are happy to advise you of the progress of the consultation summary.
The service is paid by your Insurer and is at no cost to you or your patient. Where your patient works for a self-insured employer, we will liaise that Self Insured Employer for prior approval of payment for the service.
You are eligible if your claim is accepted or undetermined. If your claim is covered by a Self-Insured Employer, then we will seek prior approval from them.
A referral or appointment can be made by you and your patient. An Insurer/case manager can only make a referral in collaboration and agreement with yourself and your patient. When the referral is received from the case manager on your behalf, it would also include a consent form signed by the patient consenting to the referral. The Insurer/case manager will also contact you to discuss the appropriateness of the referral.
The appointment can be made by telephone calling 1800 477 246 or by way of referral form which can be downloaded from our website www.gps2.com.au. The referral form can be emailed to us on contact@gps2.com.au or fax to 1800 477 245.
When we receive a telephone call, we will take down the same details as outlined on the referral form.
We will advise of the appointment date and time and we will send you and your patient a letter with full appointment details within 2 business days of the booking.
At this stage, in the case of Claims Agents the Specialist is not able to arrange investigation referrals. If your patient is a self-insured employee, we will seek prior approval and advise you of the situation.
There will be a number of situations, where further radiological investigations/tests will not be required. However, in those cases where further investigations are required, the Specialist will provide you this feedback and prepare a consultation summary that may be able to advise of a possible provisional diagnosis, should investigation results confirm certain findings. You can of course, contact the Specialist once you have the investigation results to discuss the findings. The Specialist can also provide you a further consultation summary on review of the investigation results confirming his/her opinion and recommendations.
This service is a clinical service. It is an adjunct service to complement the GP in identifying the best care management of the patient. It is another clinical specialist service tool for GPs to access, if needed. Some aspects that are ‘unique’ about the GPS2 service include the following:
If an examination of your patient is required, we do encourage your patient make the trip to the city, where possible. We will do our best to coordinate a suitable time at your patient’s convenience depending on the particular Specialist’s availability. Travel or transport support can also be arranged via the Insurer/case manager. In time, once the demand is realised we will evolve our service to providing country clinics. The other option, may be telemedicine or tele-psychiatry services and we can look at facilitating this option, if it can be undertaken at your medical centre by video or computer facilities and may involve you helping to undertake the physical examination for the specialist. Telemedicine or telehealth attendance is available to GPs who wish to provide clinical support to their patients, when clinically relevant, during video consultations with specialists or consultant physicians.
The type of Specialists on our panel consist of:
As our service evolves and the demand increases for specific specialties, we will be able to add other specialities on this panel.
The Service involves:
You can also contact the GPS2 Specialist for a medical file review, further advice in relation to your patient, or refer your patient for reassessment as required.
It is also possible to seek a multi-specialty team based opinion (more than one specialist within relevant fields of expertise) on cases involving multiple or complex health problems. This can help facilitate an integrated and holistic approach to the provision of best care management for the patient.
The service is relevant if you would like prompt Specialist advice and support to determine:
Sometimes a GP may just want a second opinion. That is, confirmation they are on the right track or to seek advice on a challenging case. This service helps provide additional information in order to help you and your patient decide the best way forward in their care management.
GPS2 is very beneficial to GPs who are:
GPs also have the opportunity to gain information regarding new diagnostic and treatment protocols they may not be aware of.
The GPS2 Service has recently been established to help GPs and their patients with a work injury (worker). It is a Specialist based clinical advisory and guidance service aimed at providing GPs and workers prompt guidance and support in the areas of diagnosis, treatment, current work capacity and prognosis.
The GPS2 Service can assist by providing confirmation, additional or fresh advice to enable informed medical decisions to be made regarding the care management of the patient (when needed).
This is not a treating service. This is a specialist opinion service which offers specialist advice and guidance to GPs, with the ultimate care decision making and clinical management of the patient remaining with the GP.
Our website endeavours to provide as much information as possible regarding the service, however we appreciate you may also have other questions we have not covered, so we welcome hearing from you whether by telephone or on-line enquiry. We will respond to your enquiry as soon as possible.
Yes, you can provide feedback any time by contacting us by telephone, email, fax or you can complete an online query form.
You can contact us by telephone, email, fax or you can complete an online query form:
Telephone 1800 477 246
Facsimile 1800 477 245
Email contact@gps2.com.au
Website www.gps2.com.au.
Information about our service can also be obtained from ReturnToWorkSA or your Insurer/Claims Agent.
Yes, we will contact you to advise of the referral and seek prior approval from you.
You can approve any associated services that you deem to be reasonably incurred including diagnostic, treatment and other recommended care services.
No, this a clinically privileged service and therefore the consultation summary is only sent to the GP. It is up to you if you wish to source a copy via the usual consent process via the worker and/or GP.
A referral or appointment can be made by the GP, the worker (via the GP or Insurer), or via the Insurer. Where you make the appointment as the Insurer, it will need to be evident (e.g., via a consent form) that this has occurred in collaboration with the worker and GP.
The appointment can be made by telephone calling 1800 477 246 or by way of referral form which can be downloaded from our website www.gps2.com.au. The referral form can be emailed to us on contact@gps2.com.au or fax to 1800 477 245.
When we receive a telephone call, we will take down the same details as outlined on the referral form.
We will advise you of the appointment date and time within 2 business days of the booking.
This service cannot occur without the agreed participation of the GP or worker. Their participation is voluntary in any aspect or intervention at any time, with no impact upon the worker’s entitlements.
This service can be recommended when in your opinion, you believe it can be helpful to the worker and/or GP. You will need to inform them that it is an optional service available to them which is aimed at assisting in informing their healthcare decision making.
We have information leaflets for both the worker and GP that may be helpful to provide them.
This is an assessment service providing specialist opinion and advice in the areas of diagnosis, best practice treatment, current work capacity and overall prognosis. The advice provided is not influenced by the need to provide treatment nor is it influenced by a medico-legal process.
This service does not replace the GP’s relationship with their patient or any other treating Specialist.
In accordance with the ReturnToWorkSA Service Framework, this is not a medico-legal service and cannot be used for that purpose. This is a clinical support tool and there is no obligation on the worker or GP to participate in the service.
ReturnToWorkSA have advised both accepted and undetermined claims are eligible for this service. If we receive a referral from the GP or worker where the claim has not been accepted, we will contact you to seek prior approval before proceeding with the service. If you are a self-insured employer, we will seek prior approval from you with regard to all referrals.
This service is relevant in any circumstance where the worker, General Practitioner (GP) or Insurer believes there would be a benefit. Some circumstances where this service may be helpful, includes when:
Helping an worker to navigate a pathway to a healthier life in a non-adversarial way, will increase the satisfaction of all the key parties and make the entire claims process a much more positive experience for all concerned.
The benefits include:
Reduction of the need for Independent Medical Exams, adversarial case management or litigation issues.
You can contact us by telephone, email or fax.
Telephone 1800 477 246
Facsimile 1800 477 245
Email contact@gps2.com.au
Website www.gps2.com.au.
Information about our service can also be obtained from ReturnToWorkSA or your Insurer/Claims Agent.
If you are not happy with your consultation, please contact us by phone or email with your concerns. We will respond to you within 24 hours of receiving your concern.
Yes, you need to know this is not a medico-legal (an independent medical opinion) service. This is a clinically based support service provided for you and your GP. If you choose not to participate in the service, it will not affect your claim entitlements. You can withdraw at anytime.
This is not a medical treating service and therefore does not replace the relationship you have with your GP and any other treating practitioners.
You will be treated with courtesy and respect and the GPS2 Specialist will listen to what you have to say.
This GPS2 service has been endorsed by ReturntoWorkSA as a second opinion medicine service.
We do not allow any taping or recording of the consultation appointment.
Yes, we do provide these services for country patients. At this stage, you may need to travel to the Specialist’s practice in the city. In some instances, we may be able to provide telehealth services where facilities are available. A telehealth based service may be more convenient and may be able to be undertaken at your local medical centre by video or computer. These will usually involve the presence of your GP particular for the purpose of undertaking any physical examination that may be required. In time, we also plan to have sessional visits at a major regional centre for specific specialists.
Please speak to your Insurer/case manager should you have any travelling or transportation needs.
No. This service is assessment and opinion only. We provide information and answers. Prescriptions and referrals for treatment are managed by your GP.
It is best you ask your GP for a copy of the consultation summary at the same time he/she is discussing the consultation summary findings with you. This process is no different to any other specialist you consult.
On average your GP will receive your consultation summary within five business days of your appointment. Whilst we try to contact your GP as soon as practicable and/or acquire any necessary medical information as quickly as possible, sometimes it is outside our control and it may take a little longer to complete the consultation summary. We are happy to advise you of progress, should you wish to enquire about your consultation summary status.
GPS2 is a private and confidential service. Our consultation with you, all telephone calls and written communications from the Specialist is not disclosed to any third party, including your Insurer. It is up to yourself and GP should you wish to provide a copy to anyone else.
You have full control of whether you wish to follow the advice or not. The advice is aimed at helping you and your GP make informed medical decisions about your care management.
This is a voluntary service available to you and your GP. You are under no obligation to participate in the process and you are free to withdraw your involvement at any time, without impact on your claim entitlements.
The GPS2 Specialist will share his/her advice with you during your consultation and will also contact your GP to exchange information and discuss your medical situation. A consultation summary will then be sent to your GP.
The consultation summary will cover diagnosis, treatment recommendations, functional capacities, prognosis and answer any other medical questions requested by your GP.
Your GP can also seek follow-up phone based advice, should anything change.
Only once for the assessment. You can of course attend again on referral, should a follow-up or re-assessment of your condition be required.
Your GP can seek further telephone advice from the Specialist as required and will need to notify us when this is required so we can make immediate arrangements for a phone appointment.
Please return to the reception desk to sign out. We will ask you for a further 5 minutes of your time to complete a quick tick box survey of your experience of the service. This is valuable information for us to collect to ensure our service is of high quality. You do not have to provide your name on the questionnaire and we will treat all feedback confidentially.
Please let us know ahead of time or at the very least when you arrive for your appointment if you require a medical certificate/letter of attendance. Our staff will make sure you are provided with a certificate if you require one.
Yes, you may ask questions during the appointment. If there is something you do not understand, you may ask your GP at your next appointment.
During the interview, you will be asked questions about your medical issues, including when and how they began and details of their progression. Questions will also be asked about medical tests and treatments you have undertaken in the past. Additionally, you may need to answer questions about your personal, social and recreational life which is important to enable your specialist to fully understand your situation and how your injury could be affecting your life
As well as a physical assessment of the injured area of your body, a more generalised examination may also be required for assessment of your overall health. The specialist may require you to partially undress for this assessment. All of our medical specialists are experienced professionals who conduct examinations with integrity and discretion, and gowns and screens are available for your use.
Please note, that in some instances the specialist may call on a same gender clinic staff member to be present during any physical examination process.
On average, your appointment will generally take 45 minutes for a physical examination and consultation and 1 hour if you are attending for a mental health examination and consultation.
The consultation consists of history taking interview, an examination and a review of any tests you have brought along. The specialist will answer any questions you may have. The precise amount of time spent with the specialist will vary depending on your individual circumstances.
Please let us know if you hearing or visually impaired or have any other special needs such as travelling to the appointment or the need for interpreter services. You may need to speak to your Insurer/case manager about any travel or interpreter needs, prior to your appointment so that they can arrange assistance for you. If you need our assistance with this, please let us know.
You are welcome to bring a support person to the appointment, however it is up to the Specialist to decide if they can be present during the examination. In most situations, our specialists are comfortable with a support person being present, however it will be appreciated if the support person does not participate in any way in the assessment unless the specialist asks them to.
You will firstly need to register your arrival at the reception desk. You will be asked to complete a short patient information form, so that the specialist can consider any other relevant medical information that is important to your health management and treatment recommendations. Staff will also check your details and may ask to see some identification.
Please bring to your appointment the following:
It is important that you carefully read any letters you receive from GPS2 about your appointment and the items you need to bring to your appointment.
Please ensure before your appointment that you:
Please arrive 15 minutes earlier for your appointment, so that there is time for you to complete our patient information form.
Also, please allow yourself enough time to find parking, depending on the location of the Specialist’s practice.
Please notify us immediately. You can help us to reduce waiting times for other patients by making sure you let us know that you can’t attend your appointment.
If you need to change your appointment please contact our clinic as soon as possible. We will do our best to move your appointment to a time more suitable to you, although this may mean a longer waiting time.
Please notify us as soon as you are aware that you are unable to attend as we would like the opportunity to offer the appointment to someone else if you cannot attend.
We will provide you with an information brochure about the service, our customer service charter (including your rights and responsibilities and our privacy policy). These items will be attached to your appointment letter.
We will do our best to arrange an appointment with the nominated/relevant specialist within 10 business days. If we cannot help with the request, we will promptly advise you of other suitable specialist’s options.
You will receive a telephone call and/or letter confirming your appointment within 2 business days of the booking. We will also send a copy of the appointment letter to your GP.
The letter will confirm the name of the specialist, address date and time of the appointment and what to bring to the appointment.
A Specialist Directory will be available to your GP on request. This will give him/her access to the names and profiles of the Specialists available. Your GP can discuss specialist choice with you.
We can also help guide you and talk to you or your GP about the Specialist options available and can suggest which speciality or specialist is most appropriate based on your medical condition.
GPS2 Specialists are highly regarded local Specialists who are reputable and experienced in their fields.
They are selected by our Consultant Recruitment Services through a comprehensive process and the Specialists are completely supported to ensure they are able to provide high quality best practice medicine services.
The appointment can be made by telephone calling 1800 477 246 or by way of a referral form which can be downloaded from our website www.gps2.com.au. The referral form can be emailed to us on contact@gps2.com.au or fax to 1800 477 245.
When we receive a telephone call, we will take down the same details as outlined on the referral form.
We will advise of the appointment date and time and we will send you and your GP a letter with full appointment details within 2 business days of the booking.
A referral or appointment can be made by your GP, yourself or your Insurer’s representative (i.e. the case manager). In the case of the latter, this occurs in collaboration and agreement with your GP and yourself. When the referral is received from the Insurer/case manager on behalf of yourself or your GP, it would also include a consent form signed by you. This consent form informs us that you and GP have consented to the referral.
GPS2 covers virtually all types of work related medical conditions. These include musculo-skeletal, orthopaedic, neurological, chronic diseases, pain conditions and mental health conditions. We do not provide medical treatment or emergency services.
The service is paid by your Insurer and is at no cost to you or your GP. Where necessary, we will liaise with your Insurer for any pre-approval of payment for the service.
You are eligible if your claim is accepted or undetermined. If your claim is covered by a Self-Insured Employer, then we will seek prior approval from them.
GPS2 is specialist clinical information service established to provide you and your GP opinion and advice about your injuries or medical conditions. This advice and guidance will help you and your GP make the best medical decisions about your recovery, treatment pathway and return to work.
The GPS2 Specialist will help you and your treating doctor – General Practitioner (GP), confirm your diagnosis and identify the best treatment options available to help your recovery.
Our service will help connect you to a reputable and experienced Specialist who is right for your injury to determine a definitive diagnosis, what is the best course of treatment for you, when its safe for you to return to work and in what way, and your overall prognosis. Sometimes, a second opinion from a leading Specialist can provide you assurance that your diagnosis and treatment plan is right for you. The advice given to you and your GP may help you make the best decisions about you care management every step of the way.
We are committed to helping you achieve the best chance of recovery and return to your previous daily activities and quality of life.
MedHealth was established in 1986 and has developed vast experience as the major provider of specialist medical opinions with a large network of medical specialists and clinics across Australia.
You are able to withdraw your services at any time. Once you inform us of this, we will not book any further appointments with you.
Our service is purely assessment and advisory only. We do not offer or provide treatment services.
It is up to the Specialist in question to decide whether to subsequently adopt a treatment role. Should the Specialist Consultant decide to see the patient in a treating capacity, then we need to be informed so that we do not book any follow up review services with that particular patient, should we receive a future referral request.
We do not see this service impacting the general Specialist community in any way and expect this service to add value to the Specialist community. A GPS2 Specialist does not have a doctor-patient relationship with the patient as you are providing an assessment only service, not a treating service. Part of this assessment may recognise the need for earlier specialist treatment intervention and once recognised, the treating doctor and patient can make referral arrangements at the right time, thus increasing the chances of better and earlier recovery outcomes.
As a GPS2 Specialist, you will not be providing any treatment services. It is up to the GP to ultimately decide the treatment pathway and whether they choose to take on all, some or none of the GPS2 advice offered.
However as a treating practitioner in your own capacity, your own professional indemnity insurance is most likely sufficient. As we are not able to advise on this aspect, it is recommended you seek further advice and confirmation from your own indemnity insurer.
For your information MedHealth does carry public liability insurance for this service and all other services we provide under our Medhealth group of companies.
We will provide sessional rooms at no cost to you as and when required.
You will be paid on a fee for service basis and we offer a competitive rate for delivering GPS2 services. This rate is also higher than the current Medicare rebate rates. We are happy to share more details with you when you contact us.
This is entirely up to you. This service can work around your other commitments and your availability/schedule as well as the number of referrals you are happy to accept can be flexible. Our only requirement is that you have availability in the majority of occasions to accept a referral within 10 business days of the request being made.
If you are interested in becoming a GPS2 Specialist, please contact our Consultant Services on (08) 8212 6958.
GPS2 is very beneficial to GPs who are:
GPS2 is a Specialist based clinical advisory and guidance service aimed at providing General Practitioners and workers prompt guidance and support in the areas of diagnosis, treatment, current work capacity and prognosis.
This work may appeal to you, if you are interested in:
GPS2 services are provided by MedHealth Pty Limited, a leading national provider of specialist assessment and opinion services.
MedHealth has been providing specialist assessment services since 1986 and has extensive experience as the major provider of specialist medical opinions with a large network of medical specialist and clinics across Australia.
No, this service is paid by the Claims Agent or Self-Insured employer as applicable, provided the worker meets eligibility criteria or the service is pre-approved.
Yes, you can provide feedback any time by contacting us by telephone, email or fax.
GPS2 cannot directly issue you a copy of the consultation summary in any circumstance. Consent would need to be provided by the worker and GP for you to receive a copy of the consultation summary through them or the Insurer.
No, unfortunately you cannot unless you are the authorised person for a self-insured employer. In every other situation you will need to discuss your recommendation with your employee and/or the Insurer. Your Insurer can help establish with your employee and their GP whether the GPS2 service is beneficial and whether a referral should be made.
Yes, both have to agree to participate and are free to withdraw their involvement at any time, with no impact upon entitlements.
ReturnToWorkSA have advised both accepted and undetermined claims are eligible for this service.
The benefits to your employee is the reassurance and peace of mind that they are on the right track with the diagnosis, treatment and recovery process.
The service will help both the worker and General Practitioner (GP):
When a worker is injured, it is critical that they get the right diagnosis and treatment as early as possible. It can make a difference to getting the best possible recovery or the worse outcome.
The benefits of the service to the Employer, includes:
GPS2 Services is a Specialist based clinical advisory and guidance service aimed at providing GPs and workers prompt guidance and support in the areas of diagnosis, treatment, current work capacity and prognosis.
This is not a treating service. This is a specialist opinion service which offers specialist advice and guidance to GPs, with the ultimate care decision making and clinical management of the patient remaining with the GP.
Generally 45 minutes to one hour is allocated to your assessment, which usually consists of an interview and a physical examination. Most of this time is spent directly with the medical specialist. He/she may spend the rest of the time reading your file and dictating their medical assessment. However, the precise amount of time spent with the specialist will vary according to your individual circumstances.
In many cases the medical assessment also involves a physical examination, during which the medical specialist may require you to partially undress. As well as an assessment of the injured area of your body, a more generalised examination may also be required for assessment of your overall health.
All of our medical specialists are experienced professionals who conduct these medical assessments with total integrity and discretion. Gowns and screens are available if you wish to use them.
During the interview segment you will be asked questions about your medical problems, including when and how they started and their progression. Questions will also be asked about medical tests and treatments you have had in the past. Additionally, you may need to answer questions about your personal, social and recreational life.
This is to enable us to fully understand your situation and how your injury could be affecting your life. This type of information is very important in the overall medical assessment.
As GPS2 is asked to assess you by your treating health care providers, our independent medical specialists are in a position to guide you through your medical condition and working closely with your health professional provide guidance on your treatment options. A consultation summary back to your GP will be discussed in full with you to ensure you are fully informed of the best pathways to a recovery and return to work.